Kishen Padiyar

Ernst & Young LLP

• •Worked with state government clients to help identify and prioritize automation and AI opportunities to help improve employee productivity and making it easier for citizens to avail state services
• •Led requirements gathering efforts, mapped operational workflows, and partnered with solution architects to define and deliver efficient solutions
• •Delivered projects involving virtual agents, RPA solutions, and AI document processing solutions using tools like UiPath, PowerApps and Azure AI
• •Was a liaison between business teams and global delivery teams, ensuring requirements are translated accurately, monitored and tracked project progress, and ensured blockers were resolved timely
• •Helped prioritize automation and AI opportunities by reviewing business processes, documenting current and future states, presenting findings and seeking approvals from leadership
• •Managed a small team of offshore developers, coordinated deliverables, and ensured all work followed agreed design and timeline expectations
• •Served as a mentor to junior members of the team. I often helped bridge communication gaps, provided resources and opportunities to lead, and provided meaningful feedbacks to help with career growth

Optum (UnitedHealth Group)

• •Worked closely with the business operations and R&D teams in finding ways to simplify work through identifying automation and system enhancements opportunities
• •Defined business and technical requirements in the Process Design Document, created user stories, and managed development backlogs in JIRA and Rally
• •Worked closely with UiPath developers to design and validate automation workflows to ensure flawless execution and provide support throughout the development lifecycle
• •Participated in sprint planning, UAT testing, and deployment reviews for projects in both Agile and Waterfall methods
• •Created clear documentation including current and future state process maps, technical requirements, and create training materials to ensure new automations implemented without issues and were easy to support
• •Built workflow diagrams and visual process charts in MS Visio to communicate ideas clearly to business users and leadership
• •Supported the Behavioral Health operations group by analyzing data, identifying workflow gaps, and proposing system or process improvement opportunities
• •Helped lead and present Monthly Business Reviews meetings for senior leadership teams to help track key metrics and performance trends
• •Partnered with operations team and IT teams to identify inefficiencies in business process implement system changes that improved response times and reduced rework
• •Created and standardized operating procedures and implemented dashboards to make performance data more accessible to leaders

New Jersey Institute of Technology

Graduated with honors. Focused on quality engineering, process improvement and project management.

East West Institute of Technology

Harward Business School Online